Our website address is: https://suyaworld.com.
Last update: 1 October 2019
Welcome to our website and our online “shop” service (https://suyaworld.com/shop), as may be amended from time to time (the “Site”). We refer to the Site, all features, functionality and content of the Site as the “Services”. The Services, including the Site are provided in the UK & the EU by Suyaworld.com (“we”, “us”, “our”). For the purposes of UK data protection legislation, we are the data controller.
For your ease of reading we have set out the key sections of the Policy on the left.
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
1. information we collect or receive
When you use the Site, we collect and retain information that you, as a customer or potential customer, provide to us through the Site, as well as information that is automatically or passively collected from you, your device or your browser (the “Information”).
information that you may provide to us:
Some of the Information that you provide may include sensitive personal information, such as health-related information relating to your allergies. We need this Information to ensure any products you receive meet your dietary preferences.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
information that may be automatically collected
We, along with third parties, also may collect Information about you, your computer or device and your use of the Service via automated means (for more information about these technologies, see the separate Cookie Statement. This Information may include:
We may also combine Information that we collect from you with Information we obtain about you from third parties and affiliates and Information derived from any other subscription, product, or service we may provide.
information from third parties
We may obtain additional information about you from third parties such as marketers, partners, researchers and others, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
We use the information we receive from these third parties to maintain and improve the accuracy of the records we hold about you, and to offer you products that we believe you would be interested in.
anonymous, pseudonymous or de-identified data
We may pseudonymise your data through a technique called “hashing”. We may use pseudonymised data with our partners (such as Facebook) to find additional potential customers for our products and services by finding people with similar preferences. These partners will keep the data secure and will only use such data for the purpose for which we provide it to them.
2. information uses
We use your Information to better serve you, such as by letting you know about new snacks or other products we’ve added to the graze range that we think you’ll like. Some other examples of how we may use your Information include to:
If you have elected to unsubscribe from marketing communications, we will keep a record of this and ensure that we include your email address on suppression lists to ensure that we do not contact you with marketing communications.
3. information sharing and disclosure
We are committed to protecting the privacy and security of your personal information. We will only share it with third parties in accordance with this Policy, or as otherwise required by law.
We may share your personal information in the following ways:
Sometimes, we may combine certain parts or portions of the Information with each other. For instance, when we provide you with customer support or other assistance, we may combine your account information and other personal information you’ve provided to us with Information about your usage of the Services.
4. legal basis for processing personal information
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you, (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) with your consent. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), this interest will normally be for us to operate our platform and communicating with you as necessary to provide our services to you and for our legitimate commercial interest, for instance, when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities. We may have other legitimate interests and if appropriate we will make clear to you at the relevant time what those legitimate interests are.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “contact us” heading below.
email or other electronic marketing
We will only use your email address for marketing when permitted by law. You can opt out of receiving future communications at any time. Please note, when opting out that you may continue to receive some information from us where this is already in the communication pipeline, typically for up to 48 hours after the date and time you update your account.
If you start to set up an account with us via the Site but do not complete the process or place any orders, then we will email you to find out if you need any help to complete the process. An unsubscribe link is given at the end of this email. You may also unsubscribe from receiving all marketing emails by updating your notification preferences or by writing to us or emailing us using the Contact Details (Section 10) below.
From time to time, we may also contact you by post (unless you have objected to us doing so) with information on special offers or events regarding our products or Services.
6. security and retention
We have implemented appropriate technical and organisational measures and security features, as well as internal guidelines, designed to safeguard the privacy of your personal information from loss, alteration, unauthorised access or improper use. Our security and privacy policies are periodically reviewed and we will continue to enhance our security procedures as new technology becomes available. Whilst we cannot ensure or guarantee that loss, alteration, unauthorised access or improper use of information will never occur, we use all reasonable efforts to prevent it.
While we make every effort to ensure that your information is secure on our system, you should bear in mind that submission of information over the Internet is never entirely secure. As a result, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
Your account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining the confidentiality of your password used on the Site. We recommend that you change your password from time to time for additional security. Please advise us immediately if there is any unauthorised use of your account by any other Internet user or any other breach of security.
Only key members of our personnel have access to personal information. Backups are run to prevent loss of information and our Internet servers are housed in secure facilities.
It is advisable to log out and close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.
Information may be retained in countries outside of the European Economic Area, including the USA, Australia, Brazil, Canada, Chile, Hong Kong, Japan, Mexico, the Philippines, Singapore and Taiwan. These countries may have data protection laws that are different to the laws of your country. Specifically, our Website servers are located in the USA, and our group companies and third party service providers and partners operate in the USA and other countries around the world. However, we will ensure that any information transferred outside of the European Economic Area will be adequately protected in accordance with this Privacy Notice.
Some of the safeguards we rely on to transfer your personal information outside of the EEA include using the European Commission’s approved standard contractual clauses with our suppliers or ensuring that the supplier has approved “binding corporate rules” or (if in the United States) certified to the Privacy Shield.
7. data retention
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. your choices and your rights
If you are a customer of ours, we will provide you access to account and usage information which you can access by logging on to your online account. Such information may include:
You have the following data protection rights:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws
9. external links
The Site may contain links to external websites. We assume no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.
10. contact us
If you have questions or concerns regarding this
Policy, please contact us at firstname.lastname@example.org or via post at:
12 Constance St
London E16 2DQ
11. changes to our policy